Help Center

Getting around

Start here

Greetings from Chuck & Vilma. Use this guide to find a page, complete a task or get help when something stops working.

1. Use the category bar at the top of the website. Hover or click a category on desktop, or tap a category on mobile.
2. Choose a section. Subject Zero is the field archive; Family Pilot & Studio leads to the film, clothing classes and design workspace.
3. Return here through Help Center. Each guide below has its own shareable link.

You can also use your browser’s Find on Page command to search these instructions.

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Advertising Calculator + Video

Watch the story and compare your spending

1. Open Menu → Family Pilot & Studio → Watch the pilot film + try the calculator, or go directly to the calculator page.
2. The family illustration is above the video. Select Play from the start with sound below the player. Autoplay begins muted when allowed by your browser.
3. Select Go to the calculator. Choose 30 days, 90 days, or 12 months. Enter total costs for that same period on both sides. Changing the period keeps the figures, so update them yourself.
4. Expand each current-spending category: digital advertising; print, broadcast and outdoor; events and sponsorships; people and travel; creative and management; web, software and follow-up. Use Add another current expense for anything missing. Count each expense once.
5. The KOS side starts at $499. Expand its categories and add garments, shipping, taxes, representatives, travel, events, content, support and advertising you would keep. Use Add another KOS expense when needed.
6. Optionally enter current qualified inquiries and a KOS inquiry target to compare cost per inquiry. A target is not a promised result.
7. Use Try an example for clearly labeled invented inputs, or Clear numbers to reset.

No email is required. Calculator entries are not submitted or saved by the calculator. The comparison does not promise equal reach, sales or savings.

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Your logo. Your colors. Your control.

Design with someone you trust

Don’t be afraid of AI. Your grandchildren aren’t. They can help. You can explore ideas with a grandchild, niece, nephew, colleague or the KOS team. The family image on the calculator page is an AI-generated illustration.

1. Decide what the clothing should say about your business: your logo, colors, audience and preferred garment.
2. Use AI tools you have access to to explore artwork together, or request design assistance. You direct the look.
3. Open Clothing Studio, choose an available garment and panel, and upload artwork you have permission to use. For styles not offered in the workspace, ask the team about assisted design.
4. Save and reopen the work in My Designs. Review lettering, colors and placement.
5. Review the final design and production requirements with the team before approving manufacture. Discuss printing, cutting, sewing, scope, cost and delivery. A saved preview is not a manufacturing order.

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Referrals · Earn $75

Register a number and credit an introduction

1. Open Menu → Clothing Studio or Connect → Referrals · Earn $75, or register here.
2. Enter your name and email. Save the referral number shown, then submit the form. The number is registered only after the success confirmation. Reuse your registered number for future introductions.
3. Give the customer your number and the Record a referral link. The customer or referrer can fill it out, identifying their role, the referrer, customer or business, product or service, and introduction details.
4. Include an order or invoice reference if available. If the customer buys later, submit an update using the same referral number and email.
5. KOS manually matches the registration, customer and paid order, then reviews reward eligibility. One $75 reward is available per qualifying new customer across KOS products and services.

The fee depends on an actual closed, paid deal: the order must be completed and any applicable refund period must pass. An introduction alone earns no fee. Self-referrals, duplicate claims, cancelled and refunded orders do not earn rewards. Multiple claims are checked with the customer.

Hover over or tap the small $75 Referral Fee splash at the upper-left of the video for a short explanation and form links. Payouts and order matching are manual, not automatic. For a missing number, contact the team with the name and email used to register.

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Founding pilot / Payment

Understand the $499 initial package

The launch offers five founding pilot places. The $499 initial package includes one garment, printed code, multilingual scan page, analytics and a photograph. Additional garments, people, travel, events and additional services are separate campaign costs.

1. Run your comparison, then select Founding pilot & payment on the calculator page.
2. Read the current checkout status. As of September 25, 2026, online checkout for this pilot is still being configured and payments are not open.
3. Use Contact KOS for package questions. A calculator entry, saved design or referral form does not reserve a place or purchase a package.

Existing orders and customer accounts · Back to help topics

Subject Zero

Read the research

1. Open Subject Zero and read the inquiry and its stated limits.
2. Keep field observations separate from hypotheses and conclusions. The framework remains open to investigation.
3. Use Request a Research Appointment to discuss methods, evidence or collaboration.

Reading the page requires no account. Requesting a conversation does not enroll you in research.

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Appointments

Request or change a meeting

1. Open Request a Research Appointment.
2. Describe your affiliation, area of interest and what you would like to discuss.
3. Include your timezone and two or three possible dates and times.
4. Submit once and check the result shown on the page.
5. Wait for Chuck or Vilma to agree on a time with you by email.

A request is not a confirmed booking. The form does not add an event to your calendar. Once a time is agreed, add the confirmed details to your calendar.

Reschedule or cancel

Reply to the email in which your meeting was confirmed. Include the original date, your timezone and replacement times if needed. If you cannot find that email, send a new request and clearly identify it as a change to an existing meeting.

Share only what is needed to arrange the conversation. Leave confidential research and participant records out of the form.

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Design clothing and place a QR code

One garment. One useful scan. One real test.

Use the visual step-by-step guide before opening the design controls. This walkthrough separates what you can do on screen from what must be checked on a printed sample. You can ask KOS to help with any step.

1. Choose the wearer and purpose. Who will wear the garment, where, and what do you want a curious person to understand or do after a scan? Write one sentence before opening software.
2. Choose a garment. The studio introduces six collections: hoodie, two-piece bell bottom, bellbottoms, cape, leggings and jersey. All six collections have editable artwork-placement outlines. Some edges carry a factory-review warning, but you can still place artwork there for a visual preview. Choose for the wearer and occasion; production availability is confirmed separately.
3. Prepare artwork. Bring a clear image of your logo, photograph or visual idea. PNG and JPEG are common image file types. Use work you own or have permission to use. Keep an original copy. Ask KOS for artwork help if you only have an idea.
4. Design one part at a time. Sign in and choose a garment template, which is an on-screen outline. A panel means one part, such as the front, back or sleeve. Add your image. Drag with one finger or a mouse to move it. Use the Scale slider to make the image larger or smaller and Rotation to turn it. The +/− canvas buttons zoom your view only. Review each visible part. Save, reopen in My Designs, and confirm your work is there. This is a preview, not a cutting or sewing pattern.
5. Choose the scan destination. Decide whether the code should open a story, product, film or contact page. Copy the exact page address. If you have no page or code, ask KOS to help. Create the code in the separate QR Studio or work with KOS. Export a square PNG or JPEG with its blank border intact. Do not print a code before its address and page are ready.
6. Preview QR placement, then confirm it with KOS. In Clothing Studio, select the garment part and open Optional QR code & quality review. Choose the square QR image for that part. Use the horizontal, vertical and size sliders, then save again. Favor a reasonably flat, easy-to-present area with strong contrast and blank space around the code. Avoid seams, folds, heavy stretch and glare. This is a preview; KOS must confirm its print size and placement.
7. Make one sample and test it. KOS confirms print size, production files, fabric, placement and price before manufacture. Scan the actual printed sample with at least two phones in the lighting where it will be worn. Check the page and try its next action. If scanning fails, adjust the code or its placement and test again.
8. Approve and learn. Review fit, color, artwork, QR scan and destination together before a production run. If measurement is set up, review visits and meaningful inquiries after use. A scan by itself is not a sale.

From saved design to factory

1. Use All pieces to review the artwork and QR across the fixed garment outlines in one flat view. This is an on-screen view, not a print-ready PDF.
2. KOS reviews which artwork and QR belongs on each part. Order sizes, quantities and fabric needs are confirmed at the factory intake stage; the customer does not change the approved pattern geometry.
3. A rotatable 3D preview of the finished design is the next planned customer view; it is not available in the current editor. The factory handles grading the approved pattern across its available sizes. KOS and the factory check the print resolution, PDF and production specifications separately from this visual preview.
4. After approval, KOS uses its existing Dropbox link and intake email to send the factory package with order sizes, quantities and instructions. The factory checks the files and physical sample before final printing and sewing.

Quick distinction: Clothing Studio previews artwork and an imported QR image on a selected part; QR Studio creates the code and link; a production sample proves whether the printed garment works. The Creator’s Workshop curriculum preview is available now. Enrollment for full lessons is coming soon.

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Clothing Studio

Start a garment design

Open Clothing Studio. The public introduction describes six collections and 37 labeled display pieces.

1. Use your existing KOS website account, or select Create an account. Follow the email confirmation instructions shown by the registration page, then return to the studio.
2. Choose a garment collection: hoodie, two-piece bell bottom, bellbottoms, cape, leggings or jersey.
3. Select the panel you want to work on.
4. Add a PNG or JPEG you have permission to use. For a face image, begin with a clear, well-lit photograph.
5. Move, rotate and scale the artwork within the panel. Review each side separately.
6. Save your work, then open My Designs to check the saved result.

Before production: review front and back placement with the team. These are design previews, not production approval, orders, payments or print-ready cutting files.

The signed-in editing controls and automatic front/back proof generation still need a complete acceptance test. If a control described here is missing, report it rather than assuming the design was saved.

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My Designs

Save, reopen and check your work

1. Save inside the studio before closing the page.
2. Open My Designs with the same KOS account used to create the design.
3. Look for the saved item and reopen it using the control shown with that item.
4. Check the artwork, panel placement and both garment sides before continuing.

If the design is missing, keep the original tab open if possible. Note the time and any error message, then contact us. Do not treat a screenshot as proof that the design reached the server.

Logo cleanup and face images

If your workspace offers background removal, use a copy of the image and inspect edges, lettering and facial details afterward. A cleanup error should not lead you to overwrite the original. Availability and successful processing need to be confirmed in your signed-in session.

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Journal accounts

Read, comment and receive articles

1. Browse KOS Journal and choose an article.
2. For reader access, open Journal accounts. Choose Create a free account or Sign in.
3. Choose a username suitable for public display. Follow the form’s password and account instructions.
4. Return to the article. If a comment form is available, enter your opinion and submit once. Check the message displayed afterward; moderation may delay publication.

Email updates are separate

On the account page, choose Sign up for email updates under “Only want new article emails?” Follow the subscription confirmation if one is sent. Signing up for emails does not create a reader account. Use the unsubscribe option in an article email to stop updates.

For a forgotten password, use Journal password help. If access fails repeatedly, use the troubleshooting guide below instead of creating more accounts.

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Wearable campaigns

Watch the film and discuss a project

1. Open Wearable Campaigns and press Play on the Sony field-footage film.
2. Read the campaign sequence: a garment attracts attention, a conversation starts, the wearer invites a scan, and the destination offers one next action.
3. Use the campaign inquiry form to explain the audience, purpose and action you want people to take.
4. Discuss scope and measurement before production.

The film shows field activity. It does not by itself establish conversion rates, sales results or a formal endorsement. Ask about corporate campaigns and licensing through the inquiry form.

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QR Studio and clothing labels

Open, test and share a code

The QR workspace is a separate application at scan.thekingofsteam.com. Its account and plan controls may differ from the main website.

1. Open QR Studio from the website menu.
2. Choose the QR Builder or Clothing Labels area for your task and follow its current prompts.
3. Check the destination address carefully before saving or exporting a code.
4. Scan the final code using a second device. Confirm that the page opens and that its intended next step works.
5. For printed garments, test the actual printed sample at a realistic viewing distance.

Use the current application’s plan screen for limits and prices. Do not rely on an old manual for billing, cancellation or scan allowances.

Scan a garment with your phone

Open the camera, hold the full code in view and tap the detected link. Improve the light and flatten folds if it does not read. Check the destination before entering any information.

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Factory Runway

Explore the program

1. Read Factory Runway for the classroom, production and runway sequence.
2. Follow the Casting link if you want to apply.
3. For a business or production discussion, use the campaign inquiry form and describe the work you need.
4. Confirm dates, location, fees, materials and deliverables directly before making travel or production arrangements.

The page distinguishes program information from venue, schedule and ticket details that are still to be announced.

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Casting

Prepare an application

1. Open Casting and read the current event dates, age requirement and sample-size criteria.
2. Prepare the requested headshot, full-body, profile and smiling photographs.
3. Complete the application and review the Privacy Policy.
4. Submit once and keep the confirmation message or reference provided.

Submitting an application does not guarantee selection. Wait for confirmation before treating yourself as a booked participant.

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Podcasts and live programs

Watch or take part

1. Open The Factory Runway Podcast.
2. Choose the trailer, Riverside recording or YouTube archive. Press Play if the video does not start automatically.
3. Use the page’s Join the conversation section to pitch a guest or send a question.
4. Visit Live with Vilma for the program’s viewing links. Check the actual date and timezone before assuming an older “tonight” or “this week” notice is current.

Guest studio invitations are different from public viewing links. If you are invited to record, use the instructions sent to you personally.

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Orders and customer accounts

Find an existing order

1. Keep the receipt and order number from your purchase.
2. Open the customer dashboard and follow the account prompt associated with your purchase.
3. Review the order, invoice or subscription options actually shown in that account.
4. If you need help, provide the order number and the issue through Contact.

Saving a Clothing Studio design does not place an order. Do not submit a second payment just because a receipt is delayed. Check your order and payment status first.

The appointment customer cabinet is a separate area from the research request form. Research appointments are currently agreed personally by email.

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Partners & licensing

Domestic and international KOS partner program

The KOS Partner Program page explains the proposed learning, facility, pattern, major-account, regional partner, and checkout pricing. Rates are planning proposals; scope and final fees are set in a written agreement.

Partner application PDFs are fillable downloads, not online submissions. Payment processing and bank transfers are marked Coming Soon. Do not send bank details or sensitive identity documents through the general contact form.

View the partner program, proposed pricing, and application PDFs · Back to help topics

Troubleshooting and FAQ

When something does not work

I cannot sign in on my phone

If you opened the site inside Facebook or Messenger, open the same address in Safari or Chrome. Use the account page for the section you need. If the same error returns, stop retrying and send us the error message. Do not send passwords or verification codes.

No email arrived

Check spam or junk and confirm the address you entered. A confirmation on the website is not proof of inbox delivery. Report the form, approximate submission time and the email address used through the contact form.

A video will not play

Press Play, check the connection and try the page in Safari or Chrome. Where offered, open the original video platform link. Tell us the page address and what the player displays.

A page is missing or a link is broken

Start from the website menu rather than an old preview link. If it still fails, copy the full address and send a screenshot of the error.

Text is hard to read or a button is hidden

Tell us the page, device and browser. Include a screenshot with private details removed. Browser zoom and the accessibility controls can help while the issue is reviewed.

What should I include in a help request?

Send the page address, what you were trying to do, what happened, device and browser, and the approximate time. Include a screenshot if useful. Leave out passwords, license keys and payment-card details.

Contact the team or email chuck@thekingofsteam.com.

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The Creator’s Workshop at KOS Factory

Design. Develop. Produce. Launch. Explore the public workshop preview and 36-lesson curriculum without creating an account.

Enrollment coming soon. The existing sign-in is for learners who already have access. A website account does not purchase or unlock lessons. Saved work and assessments remain private.

The Clothing Studio is for developing a design. Saving a design does not place a manufacturing order. Ask about samples, production costs and delivery through Contact. AI tutor calls are currently disabled.

For guest discussions and questions, visit Studio Conversations.